This app was FANTASTIC, but with the recent updates of the past month or so, it’s almost unusable. You really can make this tool fit your specific business. It also has a lot of customizable options, as well. When we hire people, we give them a 30-minute training on the tool and our time- and expense-keeping policies. I really can’t say enough good things about Harvest. I’ve also had to reach out to Harvest a couple of times to figure something out, but they have been very quickly responsive, informative and very courteous. The retainer feature is my only complaint, but the tool does provide a work around if needed. The expense feature took me a little time to figure out, but once I did, it’s extremely easy to use. Timekeeping is extremely easy, running reports for invoices is a breeze, running monthly, quarterly, yearly and custom reports for a range of project tracking and accounting is also a breeze. I truly believe the people who developed the software really did try to think of everything. I’ve been using Harvest now for four years of the six years my business has been open. But it amazes me that there are absolutely no interest by them to enhance their product. And I also know you get what you pay for. There are features that I like about it so I didn’t want to say that. I spent six months converting 18 years worth of data so I’m kind of stuck with it. I get that it’s an inexpensive way of tracking time but you would think they would show more pride in their work. There are substantial bugs in the product but you can actually talk to anyone or do a screen share so they can see it and they’re not the least bit concerned about knowing it or documented it. The other thing this very frustrating is they provide new phone support. I know personally the things that make using it easier but they simply will not consider any enhancements. It amazes me that companies are so quick to just rule out any type of feedback especially from someone as myself who has developed and use these types of software’s for years.

I’ve sent several suggestions in about the things they could do to make it easier but I always get the feedback that that particular option or enhancement is not in consideration. I decided to convert over to Harvest and it’s been quite an effort to do so. Client can accept electronically and bingo electronically signed agreement! Did I say I love it? Show moreįor about 20 years I’ve been using a custom built time management software. Also can send professional project estimates (quotes) out when I bid.

Makes me look in control of the project! (Instead of chaotic!) Sends professional automated payment reminders, allows client to pay electronically. Eg: I can create 3 tasks and budget time to them (implement 6hours, train 2h, support 4h), then I can track whether I'm on budget or in danger of going over, or tell client we are under budget or need more time allocated. I have ADD and this is the 1st time tracker I could cope with and INVOICING IS NOW (almost) A DREAM (used to be my worst nightmare - who did I work for? When? How long? What?) Also ability to defying project tasks and clock time to those tasks means I can see how much time has gone to each part of a project and impress the client. Really has made it possible for me to be self employed. Lost a star for a) no Apple Watch interface b) downgrade of The phone timer interface.

Harvest time tracking customer service